If you have a question, query or complaint about anything to do with your account (e.g. making a payment, providing meter readings or telling us if there is an issue with your water or sewerage service) please do not post it on the Forum. Instead please contact our Customer Centre online at www.nwl.co.uk/your-home/contact.aspx or on 0345 733 5566, between 8am and 8pm (Monday to Friday) and 8am and 1pm (Saturday).

If you have a specific query about the Forum and cannot find the answer within these guidelines or the FAQs, please contact the Community Management via email on forum@nwaterhaveyoursay.co.uk. The Community Manager will be able to deal with any technical issues you are experiencing as a member of the Forum e.g. difficulties logging in.